Where is your customer journey leaking?
Ten minutes. Six stages. For each one: which channels you use, what you actually do, and whether you measure it. You get a score for every stage and the one to fix first.
A customer journey exists whether or not anyone designed it. People still hear of you, weigh you up, buy, come back or drift away. The only question is whether each of those stages is run on purpose and measured, or left to happen. This assessment is the worksheet we use with clients, with fixed answers so it scores. Answer for the business as it runs today, not as the plan says.